If you have strong communication skills and a customer-focused mindset, this role offers a great platform to grow in a professional and structured environment.
Job Overview
| Details | Information |
|---|---|
| Job Title | Customer Experience Agent |
| Location | Dubai & Northern Emirates, UAE |
| Job Type | Full-Time |
| Experience | 1–2 Years |
| Education | High School / Bachelor’s Degree |
| Job Category | Customer Service |
| Job ID | 3549 |
| Apply Before | 28 April 2026 |
About the Role
The Customer Experience Agent is responsible for handling customer interactions, resolving complaints, and ensuring smooth communication between customers and internal teams. This role focuses on delivering excellent service while maintaining company standards and achieving performance targets.
You will act as the first point of contact for customers, ensuring their queries and concerns are handled professionally and efficiently.
Key Responsibilities
Customer Service & Operations
- Handle incoming and outgoing calls professionally
- Register customer complaints and service requests
- Provide updates on complaint or request status
- Respond to emails, web, and app-based inquiries
- Monitor missed calls and follow up with customers
System & Documentation
- Record customer requests in CAFM systems
- Maintain accurate data and documentation
- Update customer information and request status
- Prepare daily, weekly, and monthly reports
Coordination & Support
- Coordinate with internal departments for issue resolution
- Follow up on complaints until closure
- Ensure timely communication with customers
- Handle escalations and refer complex cases
Customer Satisfaction
- Maintain a friendly and professional approach
- Support customer satisfaction programs
- Conduct surveys when required
- Help improve processes based on feedback
Requirements
Candidates applying for this role should meet the following criteria:
- High School Diploma or Bachelor’s Degree
- 1–2 years of experience in customer service
- Experience in UAE or Gulf region preferred
- Knowledge of customer care processes
- Basic computer skills and familiarity with CAFM systems
- Strong communication and interpersonal skills
- Good time management and organizational abilities
Key Skills
Successful candidates should have:
- Excellent communication skills
- Problem-solving ability
- Multitasking capability
- Customer-focused mindset
- Teamwork and coordination skills
Benefits of the Role
Working in this position offers:
- Stable full-time employment
- Opportunity to work in a professional environment
- Career growth in customer service sector
- Skill development and training opportunities
- Exposure to multi-channel customer support systems
Why You Should Apply
This role is perfect for individuals who want to develop a long-term career in customer service. It offers hands-on experience, interaction with diverse customers, and opportunities to improve communication and problem-solving skills.
How to Apply
Interested candidates can apply through the official job portal:
Make sure your CV highlights your customer service experience, communication skills, and relevant achievements.
⚠️ ദയവായി ശ്രദ്ധിക്കുക
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കാരണം ATS Upload ചെയ്താൽ മാത്രമേ ഷോർട്ട് ലിസ്റ്റിൽ ഉൾപ്പെടുകയുള്ളു.
നിങ്ങൾക്ക് ഒരു പ്രൊഫഷണൽ ATS CV ആവശ്യമുണ്ടെങ്കിൽ,
ഈ കാണുന്ന നമ്പറിൽ വാട്സാപ്പിൽ മെസ്സേജ് അയക്കുക:
Conclusion
The Customer Experience Agent role in the UAE is an excellent opportunity for professionals looking to grow in the customer service field. With a structured work environment, skill-building opportunities, and career growth potential, this position provides a strong foundation for future success. Apply now and take the next step in your career.
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