This role is ideal for experienced professionals who understand aviation operations, workforce planning, and data analysis. The Support Coordinator will play an important role in ensuring that manpower resources are planned and deployed efficiently while maintaining accurate workforce records and generating operational insights.
Working with dnata provides exposure to global aviation operations, structured systems, and a collaborative workplace that supports career growth.
About dnata
dnata is part of the Emirates Group and is recognized worldwide for providing aviation services including ground handling, cargo, travel, and flight catering.
The company operates at more than 130 airports across 34 countries, supporting airlines and travelers with high-quality operational services. With over 40,000 employees globally, dnata continues to expand its operations and invest in talented professionals who can contribute to its success.
Job Overview
| Job Position | Location | Company | Job Type |
|---|---|---|---|
| Support Coordinator | Dubai, UAE | dnata | Full Time |
This position focuses on manpower coordination, operational reporting, and supporting resource planning activities within the aviation operations environment.
Key Responsibilities
The Support Coordinator will assist with workforce planning, operational monitoring, and resource coordination across departments.
Main responsibilities include:
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Analysing manpower and operational data to identify short-term resource gaps
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Delivering insights to support manpower planning, forecasting, and performance tracking
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Preparing reports on manpower deployment, utilisation, overtime trends, and absenteeism
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Monitoring planned versus actual man-hours to ensure operational efficiency
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Updating workforce records and maintaining accurate roster plans
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Identifying and escalating critical staffing or rostering issues
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Validating departmental updates to ensure roster changes match operational requirements
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Coordinating employee feedback regarding roster satisfaction and engagement sessions
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Liaising with outsourced manpower providers and maintaining records of deviations
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Reporting staffing discrepancies to the Resources & Facilities Controller
These responsibilities help maintain operational efficiency and ensure that airline service standards are consistently met.
Required Qualifications and Skills
Candidates applying for this role should meet the following requirements:
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Minimum 10 years of schooling or equivalent qualification
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At least 6 years of experience in aviation or related operational roles
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Understanding of workforce resource planning activities
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Knowledge of Realtime Control (RTC) or similar planning tools
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Strong analytical skills to interpret operational data and trends
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Proficiency in computer systems and reporting tools
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Excellent verbal and written communication skills
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Ability to prepare reports and present operational insights
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Advanced planning and organizational abilities
Professionals with aviation operations experience and strong analytical skills will find this role particularly suitable.
Salary and Benefits
Working with dnata in Dubai provides attractive compensation and industry benefits.
Key benefits include:
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Competitive tax-free salary
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Travel benefits and airline discounts
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Global hotel and travel offers
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Opportunity to work in a leading aviation organization
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Exposure to international aviation operations
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Career growth within the Emirates Group network
Dubai also offers a vibrant lifestyle, modern infrastructure, and a multicultural working environment, making it a preferred destination for aviation professionals.
How to Apply
Interested candidates can apply directly through the official Emirates Group careers portal.
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നിങ്ങൾക്ക് ഒരു പ്രൊഫഷണൽ ATS CV ആവശ്യമുണ്ടെങ്കിൽ,
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Applicants should ensure their CV highlights relevant aviation operations experience, workforce planning knowledge, and data analysis skills.
Joining dnata as a Support Coordinator offers a unique opportunity to work at the heart of global aviation operations while contributing to efficient manpower planning and service delivery in one of the world’s most dynamic aviation hubs.
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