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As part of the Front Office department, you will be the first point of contact for guests, ensuring a warm welcome and smooth stay experience from check-in to check-out.
Job Overview
| Details | Information |
|---|---|
| Position | Front Desk Agent |
| Department | Front Office |
| Location | Dubai, United Arab Emirates |
| Work Type | On-site |
| Company | Millennium & Copthorne Hotels |
Role Summary
The Front Desk Agent is responsible for creating a positive first impression and maintaining excellent guest service standards. The role focuses on handling check-in and check-out procedures, managing reservations, processing payments, and responding to guest inquiries professionally.
Your friendly personality and attention to detail will directly impact guest satisfaction and overall hotel reputation.
Key Responsibilities
Guest Service Excellence
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Welcome guests warmly upon arrival
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Greet guests by name whenever possible
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Escort guests to rooms and provide hotel familiarization
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Handle guest inquiries efficiently and courteously
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Ensure a memorable and smooth stay experience
Front Office Operations
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Manage check-in and check-out processes
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Handle reservations and room allocations
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Process payments and incidental charges accurately
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Maintain accurate guest records in computerized systems
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Monitor daily rate levels and occupancy status
Communication & Coordination
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Stay informed about hotel promotions, events, and services
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Provide information about local attractions and services
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Coordinate with housekeeping and other departments
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Safeguard guest privacy and confidentiality
Compliance & Standards
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Follow Front Desk cashiering procedures
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Adhere to hotel policies and service standards
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Maintain environmental, health, and safety compliance
Skills & Qualifications
Ideal candidates should demonstrate:
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Strong communication and interpersonal skills
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Professional and friendly demeanor
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Attention to detail and organizational ability
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Knowledge of hotel front office systems
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Ability to work in a fast-paced hospitality environment
Previous experience in a hotel front office role will be an advantage but is not mandatory.
Why Join Millennium Airport Hotel Dubai?
Working at Millennium Airport Hotel Dubai offers:
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Exposure to international guests
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Professional hospitality environment
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Career growth opportunities in hotel management
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Competitive salary and benefits
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Supportive team culture
This role provides valuable experience in Dubai’s dynamic hospitality sector and can open doors to supervisory or managerial roles in the future.
How to Apply
Interested candidates can apply directly through the official careers portal.
Early applications are encouraged as responses are typically provided within a week.
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Begin your hospitality journey in Dubai and become part of a team dedicated to delivering outstanding guest experiences.
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