Job Overview
The Inside Sales Officer (Inside Sales Executive) plays a vital role in generating new business for Etihad. This position is responsible for identifying opportunities, nurturing leads, and managing low-touch B2B accounts. The role requires consistent performance in outreach activities, lead management, and supporting the Field Sales team with qualified prospects.
This position is ideal for candidates who are detail-oriented, highly organized, and capable of delivering exceptional customer engagement while meeting sales targets.
Key Responsibilities
The Inside Sales Officer will engage in structured sales activities that include:
Sales Activity & Lead Qualification
-
Conduct outbound calls, emails, and virtual interactions to engage new leads across Tier 1–3 corporate and trade accounts.
-
Qualify prospects using established frameworks such as BANT or internal tiering methods to evaluate commercial potential and account fit.
-
Execute targeted outreach based on lead type—such as event-generated leads, web enquiries, referrals, or dormant accounts.
Account Management & Conversion
-
Manage a portfolio of low-touch B2B accounts, ensuring consistent follow-up and structured engagement.
-
Drive account activation and promote campaign responsiveness by introducing private fares, corporate offers, and incentive programs.
-
Support new accounts during onboarding, including setting up booking platforms, communication channels, and fare agreements.
CRM & Reporting
-
Maintain accurate and complete records on Salesforce CRM, including call notes, account status updates, opportunities, and pipeline progression.
-
Track KPIs such as lead response time, conversion ratios, and revenue per account.
Collaboration & Escalation
-
Pass high-value opportunities to Field Sales or Global Accounts with complete context for a seamless takeover.
-
Highlight trends, objections, or competitor insights to the Inside Sales Manager to support campaign development.
-
Reactivate dormant accounts by analysing past booking patterns and reintroducing relevant propositions.
Education & Experience Requirements
To be considered for the Inside Sales Officer role, candidates must have:
-
A Bachelor’s degree in Business, Sales, or a related field.
-
4+ years of experience in inside sales, B2B sales, or customer service.
-
Hands-on experience with CRM platforms, preferably Salesforce.
-
Strong communication, negotiation, and upselling skills.
-
Ability to manage targets with minimal supervision and remain highly organized.
-
Multilingual abilities are an added advantage.
About Etihad Airways
Established in 2003, Etihad Airways has rapidly grown into one of the world’s most respected airlines. From Abu Dhabi, the airline serves major destinations across Europe, Asia, Africa, Australia, and North America. Etihad continues to earn global recognition for its service excellence, cargo operations, and innovative offerings. Under its ambitious Journey 2030 strategy, Etihad aims to double its fleet and triple its customer base in the coming years—making this an exciting time to join the organization.
How To Apply
Etihad Airways does not request payment, bank information, or personal details during the hiring process. Interviews are conducted in person or virtually. Any request for money should be treated as fraudulent.
⚠️ ദയവായി ശ്രദ്ധിക്കുക
നിങ്ങൾ ഈ ജോലിക്ക് അപേക്ഷിക്കുമ്പോൾ ATS സിവി മാത്രമേ അപ്ലോഡ് ചെയ്യുക,
കാരണം ATS Upload ചെയ്താൽ മാത്രമേ ഷോർട്ട് ലിസ്റ്റിൽ ഉൾപ്പെടുകയുള്ളു.
നിങ്ങൾക്ക് ഒരു പ്രൊഫഷണൽ ATS CV ആവശ്യമുണ്ടെങ്കിൽ,
ഈ കാണുന്ന നമ്പറിൽ വാട്സാപ്പിൽ മെസ്സേജ് അയക്കുക:
Conclusion
The Inside Sales Officer role at Etihad Airways is a remarkable opportunity for professionals who excel in communication, lead conversion, and B2B sales. This position places you at the center of Etihad’s commercial growth strategy, offering exposure to global clients, modern sales tools, and a supportive, high-performance environment. If you are ready to join a world-class airline and advance your sales career in Abu Dhabi, this role provides an ideal platform to achieve long-term success.
%20copy.webp)
%20copy.webp)
