The Station Master plays a crucial role in ensuring station operations run seamlessly, providing a safe, efficient, and world-class experience for all passengers. With the UAE’s railway sector projected to grow significantly in the coming years, joining Etihad Rail presents a unique chance to be part of a landmark national project.
About Etihad Rail
Etihad Rail was established under Federal Law No. 2, with the mandate to design, develop, and operate the UAE’s national rail network for both passenger and freight operations. Built to the highest international standards, the network aims to transform transportation across the UAE, connecting key logistics hubs, major cities, and remote regions with fast, safe, and environmentally sustainable rail services.
The organization is known for its innovative approach, investment in cutting-edge technology, and commitment to maintaining world-class safety standards. Employees benefit from a multicultural working environment, competitive compensation packages, and long-term career growth opportunities.
Station Master – Key Responsibilities
The Station Master oversees all passenger station activities and ensures that daily operations remain smooth, safe, and customer-focused. Responsibilities include:
Operational Oversight
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Manage day-to-day station operations including ticketing, boarding, and passenger assistance.
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Ensure timely train departures and arrivals by working closely with the control room and train operators.
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Maintain all station facilities—waiting areas, retail spaces, prayer rooms, restrooms, and ticket machines—in excellent condition.
Team Leadership
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Lead and supervise station hosts and support staff across customer service touchpoints.
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Ensure staff performance aligns with Etihad Rail’s service standards.
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Oversee boarding and alighting operations, sales and distribution, lounge services, and customer support teams.
Safety & Customer Experience
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Ensure the station is free from hazards and complies with all safety guidelines.
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Address customer concerns with professionalism, empathy, and effective communication.
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Collaborate with security personnel and train operators to maintain operational excellence.
Administrative & Compliance Duties
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Stay updated on rail policies, safety procedures, and operational guidelines.
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Follow all designated protocols and contribute to overall service improvements.
Qualifications & Experience
To apply for the Station Master role, candidates must have:
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3–4 years of experience in railways, transportation operations, or customer service roles with increasing responsibility.
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Strong leadership and people management capabilities.
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Excellent communication and interpersonal skills for dealing with diverse passengers.
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Strong multitasking ability, organizational skills, and attention to detail.
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Problem-solving ability and calmness under pressure.
Experience in passenger rail operations is a strong advantage.
How to Apply
Candidates interested in joining Etihad Rail’s dynamic team can apply through the official recruitment portal:
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Conclusion
The Station Master position at Etihad Rail offers a remarkable opportunity to play a central role in shaping the future of public transportation in the UAE. With significant industry growth expected over the coming years, this role provides long-term stability, leadership experience, and the chance to contribute directly to a national project of immense importance. If you have a passion for transportation, customer service, and operational excellence, Etihad Rail is the ideal place to build your career.
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Christinjojan15@gamil.com
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