Based in Sharjah, this role plays a vital part in the overall passenger experience, providing support and guidance throughout multiple touchpoints across the airport—from departure to arrival.
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About the Role
As a Passenger Attendant, your primary responsibility is to assist passengers at various designated locations in the terminal. This includes:
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Departure Welcome Area
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Departure Immigration Smart Gate
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Dufry Shop Exit Point
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Arrival Immigration Smart Gate
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Common Arrival Ground Floor
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Arrival Baggage Hall
The role is essential to ensuring that every passenger is guided professionally, treated respectfully, and receives the assistance they need during their travel.
Purpose of the Job
The Passenger Attendant’s main goal is to provide timely, safe, and courteous assistance to passengers. This includes guiding them through check-in, immigration, and baggage claim while addressing any specific needs they may have, such as mobility or language barriers.
By delivering excellent service, the Passenger Attendant contributes to minimizing complaints, enhancing customer satisfaction, and upholding the reputation of Sharjah Aviation Services.
Key Responsibilities
General Duties
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Provide courteous and efficient assistance to all passengers
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Maintain grooming standards and professional demeanor while on duty
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Follow Standard Operating Procedures and safety regulations from ICAO and local airport authorities
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Represent Sharjah Aviation Services with professionalism and integrity
Passenger Support
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Greet and guide both inbound and outbound passengers
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Assist elderly, disabled, and special needs passengers
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Offer information and resolve general travel-related queries
Floor Walking
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Actively walk through designated areas to offer support
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Coordinate porterage and other services as required
Immigration Assistance
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Direct passengers to the appropriate counters or Smart Gates
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Offer support for visa and document-related inquiries
Arrival Baggage Hall
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Guide passengers to correct baggage belts
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Respond to baggage-related concerns or questions
Note: Additional responsibilities may be assigned in line with operational needs.
Candidate Profile
Qualifications
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High School Diploma or equivalent
Experience
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Minimum of 1 year in a customer-facing role, preferably in an airport or travel-related environment
Skills and Competencies
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Excellent verbal and written communication
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Interpersonal abilities and active listening
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Cultural sensitivity and team spirit
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Flexibility to manage multiple tasks
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Attention to detail and a proactive attitude
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Accountability and professionalism
The ideal candidate is someone who thrives in a multicultural environment, handles pressure well, and is genuinely committed to providing outstanding service.
About Sharjah Aviation Services
Sharjah Aviation Services is a reputed ground handling and airport services provider that works closely with Air Arabia and other international airlines. Known for its operational excellence, the company offers career growth opportunities, training, and a vibrant work environment.
How to Apply
Interested candidates are encouraged to apply directly through the official careers portal.
🔗 Apply Here: Apply Now
Final Thoughts
If you’re looking to begin or continue a career in aviation and have a passion for helping people, this is your chance. Join Sharjah Aviation Services as a Passenger Attendant and play a meaningful role in making travel easier, friendlier, and more efficient.
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