Dubai Al Maktoum Airport Jobs 2025 – Hiring by Emirates Group

Start Your Career with One of the World’s Top Travel Service Providers

Are you ready to step into a leadership role in the cargo industry? dnata, part of the Emirates Group, is currently hiring for the position of Cargo Customer Services Supervisor in Dubai. With over 130 airports in more than 34 countries, dnata is globally recognized for its excellence in air services, including cargo, travel, and catering.

Key Role Overview

As a Cargo Customer Services Supervisor, you will lead a team that manages call center and customer service activities. You’ll play a crucial role in analyzing feedback, improving service standards, and ensuring smooth communication between departments. Your leadership will directly impact customer satisfaction, revenue growth, and operational excellence.

Your Main Responsibilities

In this position, you will:

• Plan and manage staff rosters to ensure efficient coverage

• Supervise a team, ensuring tasks are completed effectively

• Provide staff with updates about changes in destinations, rates, and restrictions

• Ensure safety protocols are followed by all team members

• Offer continuous support and leadership in safety awareness

• Implement daily operational procedures and policies

• Support process improvements and cost-reduction initiatives

• Handle customer feedback, including complaints and compliments

• Maintain close coordination with terminal operations and Calogi customers

• Analyze trends and suggest product or service enhancements

• Ensure timely updates of inventory and call center databases

• Conduct weekly meetings to maintain quality standards

Required Qualifications & Experience

To be considered for this role, you must meet the following criteria:

• Minimum High School Certificate (12 years of education)

• 4 to 6 years of experience in air cargo operations

• Proficiency in IATA rules, cargo tariffs, and import/export regulations

• Strong data analysis and computer literacy skills

• Fluent in English with excellent communication and writing skills

• Demonstrated negotiation and safety awareness abilities

This role is designed for professionals who understand the dynamic nature of air cargo operations and have the drive to lead teams toward service excellence.

Why Join dnata?

dnata offers more than just a job — it offers a career path filled with growth, support, and rewards. By joining their cargo division, you step into a multicultural, fast-paced work environment in Dubai, one of the world’s most exciting cities.

Salary and Benefits Include:

• Attractive tax-free salary

• Generous travel benefits (discounted flights and hotels)

• Excellent leave policies and healthcare packages

• Transport benefits, life insurance, and more

Discover what it's like to work in the vibrant city of Dubai by visiting the Dubai Lifestyle section on the Emirates careers website.

Apply Now – Don’t Miss This Career-Changing Opportunity

Applications close on 05 June 2025.
If you meet the qualifications and are passionate about cargo services, this is your chance to shine.

🔗 Apply here: Click Here

Conclusion

The Cargo Customer Services Supervisor role at dnata offers a unique opportunity to grow within one of the most respected global aviation brands. If you are detail-oriented, experienced in air cargo, and ready to lead a customer-focused team, this could be your next big career move. Don’t miss out — submit your application today and become part of dnata’s world-class team in Dubai.